Our services.
The Steady Sate provides a complete range of IT services for homes and small businesses, include IT support and helpdesk, IT MOT health checks, and consultancy services.
Day-to-day support
IT Support and Helpdesk
Clear, reliable help when technology doesn’t work.
-
Day-to-day technical support for users, devices, and software
-
Diagnosis and resolution of hardware, application, and connectivity issues
-
Remote and on-site assistance, depending on the issue
-
Focus on permanent fixes rather than repeat call-outs
-
Clear explanations and practical advice, without unnecessary jargon
-
Support designed to minimise disruption and keep things running smoothly
IT MOT
A clear health check for your technology.
-
Review of devices, systems, and core software
-
Identification of risks, inefficiencies, and outdated setup
-
Assessment of security, backups, and basic resilience
-
Simple summary of issues, priorities, and quick wins
-
Practical recommendations, not sales-led upgrades
-
Designed to highlight what’s working and what needs attention
IT Training and Confidence Building
Helping people use technology with confidence.
-
Practical training tailored to real systems and everyday tasks
-
Support for users at different confidence and experience levels
-
Clear, jargon-free explanations that focus on understanding
-
Guidance on safer, more effective ways of working
-
Reduced reliance on support through better user capability
-
Training designed to build confidence, not overwhelm
Getting organised
MS 365 and the Modern Workplace
Making everyday tools work properly together.
-
Setup and management of Microsoft 365/ Google Workspace, including email and collaboration tools
-
Configuration of MS Teams/ Google Meet, MS SharePoint/ Google Sites, and MS OneDrive/ Google Drive for practical use
-
Reporting and dashboards using tools such as Power BI/ Looker Studio
-
Secure access to files, calendars, and communications across devices
-
Sensible structure and permissions to reduce confusion and duplication
-
Support for modern ways of working, in and out of the office
-
Ongoing optimisation to match how people actually work
Intranet and Information Management
Clear structure for documents, knowledge, and comms.
-
Design and setup of SharePoint sites and intranet environments
-
Structured document management that is easy to navigate and maintain
-
Logical organisation of files, policies, and shared information
-
Permissions and access aligned to roles and responsibilities
-
Reduction of duplication, version confusion, and lost documents
-
Support for internal communication and knowledge sharing
-
Ongoing improvement to keep information accurate and usable
IT Security and Risk
Reducing risk without adding complexity.
-
Identification of security risks across devices, systems, and users
-
Sensible protection against common threats and data loss
-
Review of access controls, updates, and basic safeguards
-
Practical steps to improve security without disrupting use
-
Clear guidance on priorities and risk reduction
-
Ongoing support to keep protections effective over time
IT Lifecycle Management
Joined-up control from onboarding to offboarding.
-
Purchase, delivery and storage of devices
-
Management of devices, users, and access across their full lifecycle
-
Setup, changes, and removal of accounts and permissions
-
Consistent handling of new starters, leavers, and role changes
-
Secure configuration and decommissioning of devices
-
Reduction of orphaned accounts and unnecessary access
-
Clear ownership and accountability throughout the lifecycle
Strategic oversight
Independent Advice
Go back
Unbiased guidance for better decisions.
-
Honest advice on technology decisions and changes
-
Independent recommendations based on real needs
-
Help reviewing quotes, proposals, and supplier claims
-
Plain-English explanations of technical options
-
Guidance focused on value, risk, and suitability
-
Support for one-off or ongoing decisions
Cost Control
Keeping tech spend visible, justified, and under control.
-
Review of IT costs, subscriptions, and ongoing commitments
-
Identification of unnecessary spend and duplication
-
Support with supplier pricing, renewals, and contract terms
-
Alignment of technology costs to actual usage and need
-
Clear visibility of what you’re paying for and why
-
Practical recommendations to improve value without reducing capability
Supplier Goverance
Control and clarity across external providers.
-
Oversight of IT suppliers and third-party services
-
Support with onboarding, access, and offboarding of providers
-
Review of responsibilities, boundaries, and dependencies
-
Risk management relating to external access and data handling
-
Help interpreting contracts, SLAs, and service commitments
-
Clear accountability across internal and external parties
IT and AI Projects
Delivering change without disruption.
-
Planning and delivery of projects from start to finish
-
Clear scope, timelines, and expectations
-
Coordination between users, suppliers, and systems
-
Practical change management to support adoption
-
Risk identification and mitigation throughout delivery
-
Focus on stable outcomes and long-term success
Fractional Leadership
IT leadership without the full-time commitment.
-
Senior-level IT oversight on a part-time or flexible basis
-
Strategic guidance aligned to business priorities
-
Leadership across systems, suppliers, and internal stakeholders
-
Support for planning, governance, and decision-making
-
Translation between technical detail and business impact
-
Stability and direction during growth or change
Compliance and Audit Readiness
Go back
Structured, audit ready systems without complexity.
-
Assessment of systems, processes, and data handling against recognised standards
-
Support aligned with frameworks such as ISO 27001, GDPR, and industry best practice
-
Identification of gaps, risks, and areas requiring control or documentation
-
Development of practical policies, procedures, and governance controls
-
Preparation for audits, reviews, or client due diligence requirements
-
Clear evidence of controls, ownership, and accountability
-
Ongoing support to maintain compliance and adapt to change